Fulfillment Process

At Loongtown UK, we believe in full transparency so our customers always know how and where their orders are processed, shipped, and handled.

📦 Order Processing

Once your order is placed, our fulfillment process begins immediately.

• Order verification & quality check: Within 24 hours

• Processing & packaging: 1–3 business days

During this stage, we inspect products, verify quantity and quality, and securely package your order.

🚚 Shipping & Fulfillment

We operate as an online retailer and work with reliable fulfillment partners depending on stock availability and customer delivery location.

Fulfillment locations:

• United Kingdom

• International partner warehouses (based on product availability)

Our system automatically selects the fastest delivery route.

⏳ Delivery Time

Delivery times can vary depending on the shipping destination:

• United Kingdom: 5–7 business days

(Delivery timelines are estimates and may vary based on carrier performance or peak season volume.)

🔄 Returns & Exchanges

If you need to return a product, please contact us via email before sending the item back:

✉ info@loongtownuk.com

Return instructions and the return address will be provided upon confirmation of eligibility. All returns must include:

• Order number

• Customer name

• Reason for returning

✅ Transparency Commitment

Loongtown UK is committed to:

• Accurate product representation

• Clear pricing and availability

• Fast and efficient order processing

• Customer-first communication

We do not make misleading claims. All product information and delivery times are based on real data from our fulfillment partners.

If you have any questions about your order status or the fulfillment process, feel free to contact our support team:

Contact Information
Email: info@loongtownuk.com
Phone: +44 7577 336243
Address: 71-75, Shelton Street, London WC2H 9JQ, United Kingdom