Privacy policy

Last updated: January 02, 2026

At Loongtown UK, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from https://loongtownuk.com.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information:

  • Name, email, phone number

  • Billing and shipping addresses

  • Payment information for orders

  • Account details, username, password, and preferences

Automatically Collected Information:

  • IP address and device information

  • Browser type and pages visited

  • Interaction with our website (e.g., products viewed, added to cart)

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Communicate about your purchases and account

  • Provide customer support and respond to inquiries

  • Improve our website, products, and services

  • Prevent fraud and ensure secure transactions

  • Send promotional emails if you opt in

3. Cookies and Tracking

We use cookies and similar technologies to:

  • Enable essential website functions

  • Remember your preferences

  • Analyze website traffic and performance

You can disable cookies in your browser, but some features may not function correctly.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

  • Payment processors and shipping partners

  • Service providers needed to operate the store

  • Marketing partners (only with your consent)

  • Affiliates and business partners as required for operations

All third parties are obligated to protect your data and use it only for service purposes.

5. Data Security

We use industry-standard measures to protect your information. While no online transmission is completely secure, we take reasonable steps to safeguard your data.

6. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders and provide services

  • Comply with legal obligations

  • Resolve disputes and enforce our policies

7. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect information from children. If you believe a child has provided us with data, please contact us to request deletion.

8. Your Rights

You may request to:

  • Access your personal data

  • Correct inaccurate information

  • Delete your personal information

  • Restrict or object to processing where applicable

To make a request, contact us using the details below.

9. Third-Party Links

Our website may link to third-party websites. We are not responsible for the privacy practices or content of these sites.

10. International Transfers

We may transfer your information outside the UK. Where applicable, transfers are protected using recognized mechanisms, such as Standard Contractual Clauses.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised date.

12. Contact Us

If you have any questions about this Privacy Policy or your data, contact us:
📧 Email: info@loongtownuk.com
📞 Phone: +44 7577 336243
🏢 Address: 34 Hunter Street, Cardiff, Wales, CF10 5GX, United Kingdom